MBTA Program for Mass Transportation
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2008 PMT Goals

To achieve the PMT vision, the 2008 PMT planning process will meet the following goals:

Planning Goals
  1. Strengthen the MBTA’s long-range planning process by

    • formalizing coordination of planning efforts among project development, capital programming, operations management, and other areas within the MBTA;
    • standardizing the ongoing process for identifying, prioritizing, and addressing asset maintenance and replacement needs;
    • coordinating with the Commonwealth regarding the implementation of currently planned expansion projects, as well as those identified as future needs.

  2. Identify mobility strategies for identifiable customer markets within the MBTA’s service area by

    • engaging in coordinated land use and transportation planning with local, regional, and state agencies; community organizations; and other key stakeholders;
    • supporting local, regional, and state economic development plans;
    • supporting sustainable, transit-oriented-development plans;
    • conducting a meaningful public process;
    • analyzing existing data to identify and forecast travel patterns.
Outcome Goals & Objectives

Through the 2008 PMT planning process, the MBTA will propose and evaluate solutions to achieve the long-range vision by meeting the following goals:
  1. Take customers where they need to go

    • Improve transit connections (geographically as well as within and between modes) and reduce transfers
    • Coordinate MBTA services and fare collection systems with other (NON-MBTA) services, including intersuburban service provided by regional transit authorities (RTAs)
    • Expand options for customers to conveniently access MBTA stations and services
    • Add stops and stations where necessary to meet regional mobility demand and consolidate stops where doing so would increase ridership and improve travel time

  2. Take customers when they need to travel

    • Improve service frequency
    • Decrease travel times
    • Increase the hours of service, particularly in the evening and late at night
    • Increase off-peak and weekend service

  3. Give customers safe, comfortable service they can rely on

    • Improve operational safety and security
    • Improve schedule adherence (through right-of-way improvements, signal coordination, intelligent transportation systems technologies, etc.)
    • Provide sufficient service to meet customer demand and reduce passenger crowding
    • Provide customer amenities such as shelters, heated waiting areas, benches, and bike racks
    • Ensure consistent operation of vehicle air conditioning and heating systems, and station elevators and escalators
    • Improve vehicle design and configuration
    • Provide clean stations and vehicles

  4. Treat customers fairly and with respect

    • Ensure that the benefits and burdens of the transportation system are equitably distributed
    • Make the system accessible to persons with disabilities
    • Provide courteous and responsive customer service
    • Provide training for drivers in how to be more courteous and responsive to customers
    • Provide drivers with strategies to deal with difficult or dangerous situations
    • Develop clear policies for drivers to follow and reward them for implementing them consistently
    • Provide incentives and rewards for drivers who excel in customer service

  5. Keep customers well informed

    • Improve and increase station signs and maps
    • Translate signage, etc., for limited-English-proficiency populations, including tourists
    • Ensure that stop announcements are accurate, audible, and consistently implemented
    • Make schedules readily available
    • Market MBTA services to make the public aware of their options
    • Provide real-time information on the MBTA’s website
    • Improve Web-based tools that assist customers in planning their trips

  6. Improve the MBTA’s impact on regional transportation and environmental protection

    • Increase transit ridership and the ratio of transit trips to auto trips in the region
    • Reduce emissions of air pollutants and greenhouse gases
    • Reduce other transportation-related pollution of the environment
Related Links

2008 PMT VISION

2008 PMT GOALS

Related Documents

2003 PROGRAM FOR MASS TRANSPORTATION

2003 PMT VISION, GOALS
AND OBJECTIVES

Massachusetts Bay Transportation Authority
 Driven by Customer Service