Access Advisory Committee to the MBTA

Membership Meeting, 1:00 PM to 3:00 PM

Conference Rooms 2 and 3, 10 Park Plaza, Boston


Wednesday, December 20, 2017  


Please note: AACT meetings are public and open to all. They are conducted in compliance with the Commonwealth of Massachusetts Open Meeting Law, M.G.L. c.30A, §§ 18-25 (effective July 1, 2010).


This information is subject to change.


1:00 PM   Call to Order


Introductions/Review of Agenda


                Approval of Meeting Minutes



 November 15, 2017


                Chairman’s Report


1:15 PM   Open Forum: Complaints, Questions, Concerns, and Commendations 

1:45 PM   MBTA Reports

                                       •       Department of System-Wide Accessibility

Rob Sampson, Manager


Mike Hulak, Manager, Paratransit Contract

      Operations, Office for Transportation Access



Dana Nye, Community Outreach Coordinator

     MBTA Transit Police Officer


2:00 PM   BREAK


2:10 PM   MBTA Vendor Reports



                                       •       Veterans Transportation Services

Kevin MacDonald, Project Manager

                                       •       National Express Transportation

Victor Herrera, General Manager


                                       •       Greater Lynn Senior Services

Steve Epps, Director of Transportation


                                       •       Keolis Commuter Services

Elizabeth Hickey, Manager, Diversity, Inclusion, & Title Vl


                                       •       Global Contact Services

        Ray Croteau, General Manager


2:55 PM   Old Business


         New Business




3:00 PM    Meeting Adjourn


The next meeting to follow will be January 24, 2018.

Text Box: The AACT meeting locations are accessible to people with disabilities and via public transportation. If you would like to request communication access services, such as an American Sign Language (ASL) interpreter or Communication Access Real-time Translation (CART) reporter, please contact the AACT Coordinator at least two weeks in advance of the meeting. Communication assistance services will be canceled if there is no request 48 hours prior to meeting date. If you are checking on the status of a meeting, would like to find out if a meeting is canceled due to weather conditions, or ask any other questions, please contact Janie Guion, AACT Coordinator, at 857.702.3658 (voice), 617.570.9193 (TTY), 617.570.9192 (fax), or

The Boston Region Metropolitan Planning Organization (MPO) complies with Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and other federal and state non-discrimination statutes and regulations in all programs and activities. The MPO does not discriminate on the basis of race, color, national origin, English proficiency, income, religious creed, ancestry, disability, age, gender, sexual orientation, gender identity or expression, or military service. Any person who believes herself/himself or any specific class of persons to have been subjected to discrimination prohibited by Title VI, ADA, or other non-discrimination statute may, herself/himself or via a representative, file a written complaint with the MPO. A complaint must be filed no later than 180 calendar days after the date on which the person believes the discrimination occurred. A complaint form and additional information can be obtained by contacting the MPO at 857.702.3700 (voice), 617.570.9193 (TTY), 617.570.9192 (fax).